Fair and clear

Refund Policy

Last updated: October 15, 2026

1. Our approach

We want you to get value from Looqentra. If something isn't right, tell us and we'll do our best to fix it before you consider a refund.
This policy explains when refunds are available, how to request one, and how we process them.
By subscribing to a paid plan, you agree to this refund policy along with our Terms of Service.

Monthly plans (Growth, Scale, Agency) are billed in advance each month and can be cancelled anytime from your dashboard.
Cancellation stops future renewals — you keep access until the end of the period you've already paid for, and no further charges apply.
Because monthly billing is short-cycle and you retain full access through your paid period, monthly plan payments are non-refundable once the period has started, except where required by law.
If you cancel within 3 days of a first monthly payment and have not yet used the paid features (no leads captured, magnets, or campaigns created under the paid plan), contact us — we'll review a goodwill refund.

Annual plans are billed upfront for 12 months and offered at a discount versus monthly billing.
You can cancel future renewal anytime; the plan stays active until the end of the prepaid 12-month term.
Annual payments are non-refundable, except where required by law, because of the upfront discount and full-term access.
Lifetime and AppSumo-redemption deals are explicitly non-refundable once redeemed.

Add-on purchases (such as extra seats, AI credits, or additional limits) are billed upfront and are non-refundable once the add-on is applied to your account.
Unused credits or limits do not carry over as a cash refund; they remain available within their validity period.

Email billing@arketting.com from the email address on your account with your plan name, the charge date, and the reason for the request.
We aim to respond within 3 business days and to resolve eligible requests within 14 days.
Refunds, where approved, are returned to the original payment method and may take an additional 5–10 business days to appear, depending on your provider.

Please contact us before initiating a chargeback — we can usually resolve the issue faster and without disrupting your account.
Initiating a chargeback without first contacting us may result in suspension of the disputed account pending review.

Refunds are not available for issues caused by third-party platforms you connect, by changes you make to your own offers or workflows, or by misuse of the service.
Refunds are not available for accounts terminated for violation of our Terms of Service or Acceptable Use policy.
Promotional, discounted, or coupon-priced purchases are final unless the promotion explicitly states otherwise.

Nothing in this policy limits any statutory rights you may have under consumer-protection laws in your country or region (for example, EU/UK or California consumer law).
If those laws entitle you to a refund in circumstances not covered here, we will honor that entitlement.

Refund requests and billing questions: billing@arketting.com. General support at support@arketting.com.